MONDAY & THURSDAY
Pickup Days
We collect devices for repair on Monday and Thursday only.
CUSTOMER POLICIES
Pickup, Delivery & Customer Policies
Everything you need to know before booking a pickup or delivery with Zigurado: our schedule, fees, repair process, and how we take care of your device.
PICKUP AND DELIVERY SCHEDULE
Fixed days, confirmed before dispatch.
Pickups and deliveries run on set days of the week. Every arrangement is confirmed with you first.
WEDNESDAY & SATURDAY
Delivery Days
We return repaired devices on WEDNESDAY and Saturday only.
Confirmation required: All pickup and delivery arrangements must be confirmed by Zigurado before dispatch. We can't guarantee an exact pickup or delivery time until we've confirmed it with you.
DELIVERY FEES
One fee covers pickup and return.
The fee depends on your location and covers both the pickup of your device and its return delivery.
| Service Area | Fee |
|---|---|
| Cavite City–Noveleta | ₱50 |
| Kawit–Rosario | ₱100 |
| Imus–General Trias | ₱200 |
| Eligible repair bills of ₱2,000 or more | Free |
✓ The applicable fee covers both pickup and return delivery of your device.
✓ Delivery fees that have been paid are non-refundable under the shop's stated policy.
✓ Areas outside the listed locations require confirmation. Message us to check if we can serve your area.
REPAIR PROCESS
From booking to your doorstep.
Here's what happens after you book a pickup with us.
Booking
Message us on Facebook with your phone model, the problem, and your location. We confirm the pickup day and fee with you.
Device Inspection
At pickup, our rider does an initial inspection and takes a photo or video of your phone to record its condition before bringing it to our shop. Once it arrives, our technician inspects it, starting with our free check-up.
Diagnosis
We identify the cause of the problem and also check your phone for any additional problems. If we find any, we let you know and explain what we found.
Price Quotation
We give you the repair price before any work begins.
Customer Approval
We only proceed once you approve the repair and quotation. No approval, no repair.
Repair
Our technician performs the agreed repair.
Testing
Relevant functions are checked after the repair to make sure the device works properly.
Return Delivery
We confirm a delivery day with you (WEDNESDAY or Saturday) and return your device.
DEVICE SAFETY AND CUSTOMER PRIVACY
Your device and your data, handled with care.
We know your phone holds personal information. Here's how we protect it while it's with us.
📱Careful handlingDevices are handled carefully from pickup to return, and are only worked on by our repair staff.
🔒Your information stays privateYour name, address, and contact details are used only to arrange your pickup, repair, and delivery.
💾Back up your data firstSome repairs or tests can affect stored data, so please back up important photos, contacts, and files before pickup whenever possible.
🔑Access only with your permissionIf we need to unlock your device to test it, we'll ask you first. We'll never ask for your banking, email, or social media passwords.
CANCELLATION AND RESCHEDULING
Plans change. Just let us know.
If you need to cancel or move your pickup or delivery, message us as early as you can so we can adjust the schedule.
✓ Request changes by messaging us on our Facebook page.
✓ A rescheduled pickup or delivery moves to the next available schedule day (pickup: Monday or Thursday; delivery: WEDNESDAY or Saturday).
✓ If a pickup or delivery can't be completed (for example, no one is available to receive it), we'll contact you to arrange a new schedule.
✓ Paid delivery fees are non-refundable under the shop's stated policy.
REPAIR WARRANTY
Warranty coverage for selected repairs.
Warranty coverage applies according to the shop's warranty terms and the repaired component.
1 WEEK
LCD
Warranty coverage for LCD replacement is 1 week.
1 WEEK
Charging Board
Warranty coverage for charging board replacement is 1 week.
1 MONTH
Battery
Warranty coverage for battery replacement is 1 month.
Complete warranty conditions: to be confirmed. Warranty coverage may not cover physical damage, liquid damage, misuse, or issues unrelated to the repaired component. Warranty terms for other repairs, and for devices returned through delivery, are still being finalized. Ask our staff for the complete warranty conditions before your repair.
FAQ
Pickup and delivery questions.
Which days do you pick up and deliver devices?
Pickups are on Monday and Thursday. Deliveries are on WEDNESDAY and Saturday. Every arrangement is confirmed before dispatch.
Can I choose an exact pickup or delivery time?
You can tell us what time works best, but we can't guarantee an exact time until we've confirmed it with you.
How much is the delivery fee?
₱50 for Cavite City–Noveleta, ₱100 for Kawit–Rosario, and ₱200 for Imus–General Trias. The fee covers both pickup and return delivery. It's free for eligible repair bills of ₱2,000 or more.
Do you deliver outside the listed areas?
Areas outside the listed locations need confirmation. Message us with your location and we'll let you know.
Can I get a refund on the delivery fee?
Paid delivery fees are non-refundable under the shop's stated policy.
Is the check-up still free with pickup?
Yes. Zigurado offers a FREE CHECK UP! for every device. The delivery fee applies separately based on your area.
Will you repair my device without asking me?
No. We send you the diagnosis and price quotation first, and only start the repair after you approve it.
How do you protect my data?
Your details are used only to arrange your repair and delivery. We only access your device with your permission, and we'll never ask for your banking or account passwords. Please back up your data before pickup.
How long is the warranty?
LCD and charging board repairs have a 1-week warranty. Battery repairs have a 1-month warranty, subject to the shop's warranty terms. Ask our staff for the complete conditions.
How do I book a pickup?
Message us on our Facebook page with your phone model, the problem, and your location. Your booking is only confirmed once we reply to confirm it.
CONTACT AND BOOKING
Ready to book a pickup?
Send us your phone model, the problem, and your location. We'll confirm your pickup day, delivery fee, and next steps.
Message Us to Confirm Your Booking
📞 0906 093 1669
🕘 Mon–Sat · 9 AM–12nn and 1:30 PM–6 PM
📍 769 P. Burgos Ave, San Roque, Cavite, 4100 Cavite
📍 View on Google Maps